Course Outline

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team. This qualification is also offered as Traineeship and is also Government Funded under the Skilled Assure Supplier (SAS).


National Code BSB30120 Delivery Mode Blended delivery supported by our qualified trainer Assessment Mode Online, On the Job and self-study Duration 12 months Location Strathpine Qld | Station Road Burpengary Qld

Course Details

Expand all
Entry Requirements

Academic Requirements:

There are no prerequisites for this nationally recognized qualification.

Admission Requirements:

There are no barriers to entry based on age (other than post-school students over 16), gender, social or educational background. Students need to be able-bodied and have the physical capacity to undertake the practical application of the program.

The student should have foundation skills at the ACSF levels listed below.  This is tested during our Pre-training review.  Each student is required to complete the Language, Literacy & Numeracy assessment to determine what level they are currently working at & if they are suitable to proceed with this qualification.  Where students do not have skills, they may be provided with additional support to develop their literacy and numeracy skills to this level if appropriate, or alternatively, they will be provided information on other more appropriate courses.

USI Requirements:

Learners are required to comply with Evidence of enrolments at the time of enrolment with DIVTEC Training and Further Education. Students are required to provide appropriate forms of IDs to confirm their eligibility to enrol in this course. Students are required to apply for unique student identification (USI) number while their study period in Australia and this information will be handed to the students at the time of orientation (

IT Requirements:

This qualification requires a basic understanding and use of computers and the internet. Support will be provided as required to develop the student’s skills.

Enrolment Documents:

To assist the enrolment process when you hit the ‘Enrol Now’ button, can please have the following documents, ready with you as you will need to upload them during the enrolment process:

  • Identification Requirements:
    • Queensland Diver’s Licence, or
    • Photo Identification Card, or
    • Adult Proof of Age Card, or
    • Heavy Vehicle or Marine Licence, or
    • Australian passport
  • Concession Requirements (if applicable):
    • Pensioner Concession Card, or
    • Health Care Card, or
    • Commonwealth Seniors Health Card
  • Australian Citizenship Requirements:
    • Australian passport, or
    • Australian Citizenship Certificate, or
    • Australian Birth Certificate, or
    • Green Medicare Card
  • Queensland Residency Requirements:
    • Queensland Diver’s Licence, or
    • Photo Identification Card, or
    • Adult Proof of Age Card, or
    • Heavy Vehicle or Marine Licence,
    • Australian Electoral Commission document, or
    • contract of property purchase, lease / rental document, mortgage / land ownership
      certificate, or
    • electricity, gas or telephone account issued the last six (6) months, or
    • Queensland local government rates notice
Course Structure

To successfully achieve the BSB30120 – Certificate III in Business, thirteen (13) units must be completed which are made up of:

  • 6 core units
  • 7 elective units

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Unit Codes Unit Name Core/ Elective
BSBCRT311 Apply critical thinking skills in a team environment Core
BSBPEF201 Support personal wellbeing in the workplace Core
BSBSUS211 Participate in sustainable work practices Core
BSBTWK301 Use inclusive work practices Core
BSBWHS311 Assist with maintaining workplace safety Core
BSBXCM301 Engage in workplace communication Core
BSBTEC201 Use business software applications Elective – Group A
BSBTEC202 Use digital technologies to communicate in a work environment Elective – Group A
BSBOPS306 Record stakeholder interactions Elective – Group A
BSBPEF301 Organise personal work priorities Elective – Group B
BSBOPS304 Deliver and monitor a service to customers Elective – Group D
BSBOPS305 Process customer complaints Elective – Group D
BSBINS309 Maintain business records Elective – Group G

Electives listed are indicative of our general unit selection for this qualification. There may be potential to customise elective offerings subject to business needs and viability.


Types of Traineeships available:

  • Fulltime
  • Part time (Minimum of 15 paid hours per week over each 4 week period throughout duration of apprenticeship/traineeship.)
  • School Based (Minimum of 7.5 paid hours per week of paid employment. This may be averaged over a 3 month period. Over the period of a year, the employer must provide at a minimum the equivalent of 375 hours (50 days) of paid employment. Please see your school’s vocational guidance officer for more details.


Click here for more information to locate an Australian Apprenticeship Support Network Provider
Career Outcomes

The following employment pathways are available to students who complete this qualification:

  • Administrative assistant
  • Customer service representative
  • Receptionist
  • General clerk

Note: Information provided as a guide only. List developed by the Australian Apprenticeships & Traineeships Information Service (

Training Delivery

The course is delivered in a blended way incorporating self-paced independent learning supported by online learning. Support is provided by your trainer on a regular basis through email and phone contact.

If you are undertaking a traineeship, additional workplace visits will be arranged in consultation with your employer and supervisor.

Payment Plan

DIVTEC Training College offers you a Payment Plan, which enables you to pay for the Full Fee For Service course over its duration. Your first instalment is required as part of the enrolment process. Following commencement, you will be debited electronically each week until the completion of your payment plan.

For more details about the Payment Plan option please contact 3855 9215 or email: [email protected]

Concessional Student Requirements

To be eligible for the discounted concession fee, you must meet any of the below criteria:

  • Hold a Health Care or Pensioner Concession Card issued under Commonwealth law, or is the partner or a dependant of a person who holds a Health Care or Pensioner Concession Card and is named on the card;
  • Provides DIVTEC Training College with an official form under Commonwealth law confirming that the student, their partner, or the person of whom the student is a dependant, is entitled to concessions under a Health Care or Pensioner Concession Card;
  • Is Aboriginal or Torres Strait Islander;
  • Has a disability; or
  • Is an adult prisoner.


All Programs (Government Subsidised and Full Fee)

Fee Type Student Fee Cert III Guarantee** $130 Full Fee $3,900 Staff Fee* $2,600

RPL available. All prices are quoted at a per unit rate and may vary depending on unit selection. Concessional students are charged 40% of the listed fees.

* Discount applies to staff of approved partner organisations.

** The Certificate 3 Guarantee supports eligible individuals to complete their first post-school certificate III level qualification and increase their skills to move into employment, re-enter the workforce or advance their career via subsidised training.

Call us to find out if you're eligible


RTO ID: 32535

This training course is a Nationally Recognised Certificate and meets AQF standards.

DIVTEC Training College has met the Government’s requirements to provide subsidised training. This gives vocational education and training (VET) students, parents and employers confidence that the training delivered by DIVTEC Training College