Course Outline

This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment. Click here to see more information on My Skills.


National Code HLT23215 Delivery Mode Blended delivery Assessment Mode Online, Practical and self-study Duration 6 – 12 months including practical placement Location Strathpine, QLD | Station Road Burpengary Qld


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Entry Requirements

Academic Requirements:

There are no prerequisites for this nationally recognized qualification.

Admission Requirements:

There are no barriers to entry based on age (other than post-school students over 16), gender, social or educational background. Students need to be able-bodied and have the physical capacity to undertake the practical application of the program.

The student should have foundation skills at the ACSF levels listed below.  This is tested during our Pre-training review.  Each student is required to complete the Language, Literacy & Numeracy assessment to determine what level they are currently working at & if they are suitable to proceed with this qualification.  Where students do not have skills, they may be provided with additional support to develop their literacy and numeracy skills to this level if appropriate, or alternatively, they will be provided information on other more appropriate courses.

USI Requirements:

Learners are required to comply with Evidence of enrolments at the time of enrolment with DIVTEC Training and Further Education. Students are required to provide appropriate forms of IDs to confirm their eligibility to enrol in this course. Students are required to apply for unique student identification (USI) number while their study period in Australia and this information will be handed to the students at the time of orientation (

IT Requirements:

This qualification requires a basic understanding and use of computers and the internet. Support will be provided as required to develop the student’s skills.

Course Structure

To successfully achieve the HLT23215 – Certificate II in Health Support Services, twelve (12) units must be completed which are made up of:

  • 4 core units
  • 8 elective units

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Training Delivery

The course is delivered in a blended way incorporating self-paced independent learning supported by online learning with your trainer. Support is provided by your trainer on a needs basis through email and phone contact.

Unit Code Unit Name Core / Elective
CHCCOM005 Communicate and work in health or community services Core
CHCDIV001 Work with diverse people Core
HLTINF001 Comply with infection prevention and control policies and procedures Core
HLTWHS001 Participate in workplace health and safety Core
BSBADM101 Use business equipment and resources Elective
BSBCUS201 Deliver a service to customers Elective
BDBINM201 Process and maintain workplace information Elective
BSBWOR202 Organise and complete daily work activities Elective
BSBWOR204 Use business technology Elective
BSBITU201 Produce simple word processed documents Elective
BSBTWK201 Work effectively with others Elective
CHCCCS010 Maintain a high standard of service Elective
CHCCCS026 Transport individuals Elective
CHCCCS010 Maintain a high standard of service Elective
Career Opportunities

The following employment pathways are available to students who complete this qualification:

  • Food Services Assistant.
  • Cleaner (Health Services)
  • General Hand (Hospital)
  • Hospital Laundry Worker
  • Ward Hand

Note: Information provided as a guide only. List developed by My Skills.

Payment Plan

DIVTEC Training and Further Education offers you a Payment Plan, which enables you to pay for the course over its duration. Your first instalment is required as part of the enrolment process. Following commencement, you will be debited electronically each week until the completion of your payment plan.

For more information relating to this, please contact the Team at [email protected] or phone 3855 9215.



“Completing my certificate 3 of Allied Health through Divtec in my few last years at school exceedingly helped me get my ‘foot in the door’ in the healthcare industry. When I first chose Allied Health as my elective class during school I was totally unaware what allied health actually was. However, completing the course and attending my placements I started to really understand what it was all about and quickly found out I had a passion for helping people, which has lead me on the path to my nursing career as a current studying RN. My trainers at Divtec were kind, understanding and enthusiastic. It wasn’t until my last placement with Divtec that I was offered a position on the Allied health team by Dani Cameron. She believed I had potential and saw the passion I had gained for helping people with disability needs on my placement. I am forever thankful that I was able to have the opportunity to be apart of the Allied Health team with such little experience. I’ve made many friends and gained excellent rapport with my clients. If you have the opportunity to be able to study Allied health in your last few years of schooling and are interested in a healthcare career, It’s definitely an opportunity you wouldn’t want to miss”.


“Studying online in the classroom was easy to navigate.  Dani / Divtec provided opportunities to have hands on practical experiences both in the classroom and within the Community to enhance my skills and knowledge that I learnt in theory.  After completing my Cert III in Allied Health, I am now studying Physiotherapy at university”.


“I studied Allied Health with Dani / Divtec in year 11 and year 12, the class work was captivating and not just workbook theory.  The trainer provided engaging activities and real life stories which made learning fun and provided an easy way to comprehend what was being taught.  Practical placement at the Disability Day Centre was the highlight of my time, where it helped me apply the theory that I learnt into real life situations and gave me the opportunity to apply myself and all that I learnt.  My trainer Dani was beyond helpful in explaining how I can use my Cert III Allied Health after year 12 and commence a career in the Health / Disability Sector. I am now as Support Worker enjoying working with clients and seeking to continue my studies with Divtec to further enhance my knowledge and qualifications”.


All Programs (Government Subsidised and Full Fee)

Fee Type Student Fee VET in Schools Program (Government Subsidised) - SCHOOLS ONLY $nil fees Full Fee for Service Program (Non-subsidised) $3,500 Recognition of Prior Learning (RPL) $2,000


Choosing the VET in School Program is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university. You must be a Year 10, 11 or 12 student enrolled at a participating high school. Speak to your high school guidance counsellor or careers advisor for more information.

QCE points: up to 4. Information is current at time of publishing, to confirm the QCE points for your course please speak to your high school guidance counsellor or careers advisor, or visit the Queensland Curriculum & Assessment Authority (QCAA) website.


For More Information on the VET in School Program:


RTO ID: 32535

Nationally Recognised Training
This training course is a Nationally Recognised Certificate and meets AQF standards.

DIVTEC Training and Further Education has met the Government’s requirements to provide subsidised training. This gives vocational education and training (VET) students, parents and employers confidence that the training delivered by DIVTEC Training and Further Education will develop skills that are valued by industry and will lead to employment.